Refund policy

Due to the nature of ingestible health supplements, we are unable to accept returns on opened or used products for safety and hygiene reasons. This does not affect your statutory rights.

Unopened Products

Unopened products may be returned within 14 days of receipt. Items must be unused, sealed, and in their original packaging. Please contact us at info@gutaxis.co.uk before returning anything so we can provide return instructions. Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Damaged or Incorrect Orders

If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery at info@gutaxis.co.uk with your order number and a photo of the product. We will arrange a replacement or full refund at no cost to you.

Refunds

Refunds are processed to the original payment method within 5–10 business days of receiving and inspecting the returned item.

Contact Us

If you have any concerns about your order, please get in touch at info@gutaxis.co.uk and we will do our best to assist you.